Shipping policy

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

Average transit times 10-15 DAYS 

    There are circumstances that are out of control ( natural disasters, holidays, weather, etc. ) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

    WILL I RECEIVE A TRACKING NUMBER?
    We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

    You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit your order page, If you are unsure of your Tracking ID please Contact us at support@markemart.com

    MY ITEM ARRIVED DAMAGED 
    We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

    I HAVE ENTERED AN INCORRECT ADDRESS!
    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@markemart.com . If the address is wrong, we can correct this within 24 hours.

    If this happens to you, please  Contact Us with :
        - Your order number.
        - A picture of the damaged product.
    Once received, we'll be happy to send out another free of charge.


    *NOTE : If you do not receive your order within 30 days ,We will REFUND the full amount to you * ( Send us your order number to : support@markemart.com